Shipping & Returns
COVID-19 Company Update: We hope that you, your family, and loved ones are all healthy during these unprecedented times. Royal Mail in the main are delivering as normal.
We are shipping daily (Monday -Friday) as normal. Royal Mail have stopped Next day delivery at this time we will reinstate as soon as they advise it’s available.
Shipping UK (shipping our Melanotan 2 Tanning Injections within the UK)
Option 1: Royal Mail 1st Class with proof of delivery (RM 24 Service) for £4.95, delivery normally 1-5 working days from posting (due to Royal Mail COVID 19 staff shortages), we give paid shipping priority and endeavour to ship orders which are made before 1.30 pm the same day, all orders will be shipped within 24hrs of processing (excluding bank holidays and weekends). PLEASE NOTE DURING COVID RESTRICTIONS YOU WILL NOT SIGN FOR YOUR PARCEL
Option 2: Free Shipping: Orders over £20 are applicable for free postage, these orders will be shipped within 48hrs of processing (excluding bank holidays and weekends). Delivery will normally take 2-5 working days from posting. PLEASE NOTE DURING COVID RESTRICTIONS YOU WILL NOT SIGN FOR YOUR PARCEL.
Option 3: NO SIGNATURE REQUIRED TRACKED £5.05 please note if you chose this tracking will show as delivered only.
Both Options 1, 2 & 3 are not a full tracked service the tracking shows if the item has been delivered or a delivery has been attempted.
Option 4: Priority Delivery FULLY TRACKED £8,55 orders must be placed before 1.30pm Mon to Fri or it will be shipped the next working day (please note we do not ship on a Saturday or Sunday). If ordered on a Friday this does not guarantee a Saturday delivery. this is a fully tracked service. IMPORTANT: posting and delivery does not include Bank Holidays or Weekends (orders after 1.30pm on Friday will be shipped Monday excluding Bank Holidays). PLEASE NOTE DURING COVID RESTRICTIONS THE POSTMAN WILL SIGN ON YOUR BEHALF.
Option 4 is a fully tracked service with email and sms notifications.
You will be auto emailed with a Royal Mail reference number where you’ll be able to check on your parcels delivery status on the Royal Mail website. Please note these emails sometimes go into junk/spam mail if the email goes there please mark as not junk.
IMPORTANT Please check the tracking after a few days of posting if you have not received your order as Royal Mail don’t always leave a while you were out card, orders returned to us and re-posted will be subject to a £4.95 re-shipping fee. If you opt for a refund instead of re-shipping you will be charged a restocking and refund processing fee of £4.95. Wrongly addressed orders which are returned will be subject to the same charging as above, re-posted will be subject to a £4.95 re-shipping fee. If you opt for a refund instead of re-shipping you will be charged a restocking and refund processing fee of £4.95.
Europe – shipping Melanotan 2 Tanning Injections to Europe, to elevate the issues arisen through Brexit we now give you the option to have your order sent from within the EU!
You have the option to select delivery by courier, the expected delivery times and options will be shown at checkout. Please be aware if you opt for Royal Mail shipping your order may be delayed due to new post Brexit regulations.
Shipping EUROPE cost Shipping is calculated at checkout
Courier option and /or Royal Mail 1st Class International Signed For
* We can not guarantee these delivery times as we have no control over the postal companies involved. Nor can we be held liable for any losses or charges due to Customs Regulations in your home country.
Rest of the world (Shipping Melanotan 2 Tanning Injections to USA, South Africa, Mexico, UAE etc.)
USA customers are experiencing extended delays with USPS due to COVID in some cases from orders arriving in the USA they are taking a week to be processed for onward delivery, please allow 14 working days before raising a query.
UAE customers are experiencing delays of up to 4 days from orders arriving in their country, please allow 10 working days before raising a query. Please note UAE Post are now asking for a PO box to ensure delivery.
Canada has implemented a holding period of up to 10 working days before orders are processed this is a precautionary measure due to COVID.
AUSTRALIA- It appears there a delays of a week plus from the order being posted to it being registered on the tracking system (we’ve been advised this is an Australia Post requirement during these times).
At this moment we have no further information of countries seriously affected by COVID.
We con not be held liable for any losses or charges due to customs regulations in your home country.
Shipping Rest of the World – Shipping is calculated at checkout
Via Royal Mail 1st Class International Signed For cost is calculated at checkout The Rest of the world shipping is expected in not less than 10 working days.
* We can not guarantee these delivery times as we have no control over the postal companies involved. Nor can we be held liable for any losses or charges due to customs Regulations in your home country.
You may return most new, unopened items within 10 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within 14 working days of giving your package to the return us. However, in many cases you will receive a refund more quickly). The time it takes us to process your return once we receive it (3 to 5 business days after receipt of return). The time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account and email us with the order number. We will email you back with the information you need to return your order.
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