Shipping & Returns – What You Need to Know
• If your order arrives damaged or with missing items, please contact us within 72 hours of delivery (based on tracking).
• Sending your order to a hotel, post box, or building with a concierge or reception? We can’t take responsibility once it’s been handed over to the front desk or mailbox service.
• Need to cancel? You can cancel for free before a shipping label is created. Labels are usually made about an hour after the order during working hours.
If canceled after that point, a fee applies:
- £3.50 for UK orders
- £6.50 for EU and international orders
UK Shipping – Melanotan 2 Delivery Options
We ship across Mainland UK, with extended delivery times of 1–2 extra days for Highlands of Scotland and Northern Ireland.
Option 1: Royal Mail 1st Class – £4.95
Includes proof of delivery. Arrives in 1–3 working days from posting. Orders before 1:30 PM (Mon–Fri) are usually shipped the same day. All paid shipping is prioritized and shipped within 24 hours (excluding weekends and bank holidays). No signature during COVID restrictions.
Option 2: Free Shipping – Orders Over £21
Free 2nd Class shipping on orders over £21. Dispatched within 48 hours of processing (excluding weekends and holidays). Estimated delivery: 4–7 working days.
Option 3: No Signature Required – £5.05
Tracking will confirm only delivery status. Signature is not required.
Note: Options 1, 2, and 3 are not fully tracked—they confirm delivery or attempted delivery only.
Option 4: Priority Fully Tracked – £8.55
Place your order before 1:30 PM (Mon–Fri) for same-day dispatch. Orders after that time ship the next working day. Orders on Friday do not guarantee Saturday delivery.
Includes full tracking, email + SMS updates, and delivery confirmation. During COVID, the postman will sign on your behalf.
Tracking Info:
You’ll get a Royal Mail tracking number via email. Check your junk/spam folder and mark the email as safe if needed.
IMPORTANT – Please Read Before Ordering
• If your order is being delivered to a hotel, building with a concierge, lobby, reception, or post box, we cannot take responsibility once it’s been handed over to that service.
• Be sure to check your tracking a few days after dispatch if your order hasn’t arrived—Royal Mail may not always leave a card.
• Orders returned to us and re-shipped will require a £6.95 re-shipping fee. If you prefer a refund instead, a £7.95 restocking and processing fee plus original shipping costs will apply.
• If your address was incorrect and the order is returned, re-shipping will cost £7.95.
• Refunds on returned items due to incorrect addresses will incur a £7.95 fee plus any return postage fees we are charged.
Cancelling Your Order
You’re free to cancel your order at no cost before the shipping label is created (this usually happens about 1 hour after placing your order during business hours). If canceled after the label is created, a £3.50 cancellation fee will apply.
Europe – Shipping Melanotan 2 to the EU
To make things easier post-Brexit, we now ship directly from within the EU!
Important: Be sure to provide a local phone number in the shipping address section.
Shipping to Europe
Costs are calculated at checkout.
Please note: We can’t guarantee delivery times or accept responsibility for any postal or customs delays or charges that may arise in your country.
IMPORTANT – Please Read Before Ordering
• If your order is being delivered to a hotel, concierge building, lobby, reception, or post box, we cannot take responsibility once it’s been handed over at the location.
• Check your tracking a few days after dispatch—couriers don’t always leave a “while you were out” card. If your parcel is returned and re-shipped, a £11.95 re-shipping fee applies. Prefer a refund? A £9.95 processing/restocking fee plus original shipping costs will be deducted.
• If your parcel was wrongly addressed and is returned, re-shipping costs £13.95. Choosing a refund instead will incur a £9.95 processing/restocking fee, plus any original shipping charges we’ve paid.
Cancelling Your Order
You’re welcome to cancel your order at no charge—as long as it’s before the shipping label is created. This usually happens about 1 hour after ordering during standard business hours.
If the label has already been made, a £6.50 cancellation fee will apply.
Rest of the World – Shipping Info
We ship Melanotan 2 worldwide, including the USA, South Africa, Mexico, UAE, and more.
Important: A local phone number must be included in your shipping address for successful delivery.
Shipping costs are calculated at checkout.
IMPORTANT – Please Review Before Ordering
• Please check your tracking info after 7 days of dispatch. Royal Mail or their delivery partners may not leave a “while you were out” card. If your parcel is returned and you’d like it re-shipped, a £14.95 re-shipping fee applies. Prefer a refund instead? A £9.95 restocking and processing fee will be charged.
• If your order was incorrectly addressed and returned:
– Re-shipping costs £14.95
– Choosing a refund? A £9.95 restocking fee plus original shipping charges will be deducted
• Deliveries sent to hotels, buildings with concierge desks, lobbies, receptions, or post boxes are no longer our responsibility once handed over to the front desk or drop-off point.
Cancelling Your Order
You’re free to cancel your order at no charge—as long as it’s before the shipping label is created. Labels are typically generated around 1 hour after ordering during business hours. If canceled after this point, a £6.50 cancellation fee will apply.
International Shipping
Sent via Royal Mail 1st Class International Signed For. Shipping costs are calculated at checkout. Delivery time to the Rest of the World is estimated at 10+ working days.
Please note: We cannot guarantee delivery times or be held responsible for customs delays or import fees in your country.
Returns Policy
Most new, unopened items can be returned within 10 days for a refund, minus a £4.95 restocking fee.
You can expect your refund within 14 working days from the time your return package is handed over to us—though it often arrives sooner.
Here’s how it breaks down:
• 3–5 business days for us to process your return after it arrives
• 5–10 business days for your bank to handle the refund back to your account
Need to return something? Just log in to your account and email us with your order number. We’ll reply with return instructions.
IMPORTANT:
If your order arrives damaged or with items missing, you must notify us within 72 hours of delivery (based on tracking).
• Learn more about Melanotan 2 – click here
• Watch our video on What is MT2 – click here
• Need help using Melanotan? – click here
